Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Netriplex LLC (“Netriplex,” “we,” “us”) collects, uses, shares, and protects information about you when you visit www.netriplex.com, contact us, use our DNS hosting services, or participate in our SMS text messaging program.

1. Information we collect

Information you give us: your name, company, email address, phone number (including mobile number), billing details, and the content of messages you send us through forms, email, phone, live chat, or text message.
Account and service information: login details for the client portal and the DNS configuration and usage data needed to provide our services.
Information collected automatically: IP address, browser type, pages visited, and similar technical data recorded in standard web server logs, plus cookies used to keep the website and live chat working.
SMS program information: your mobile number, the date, time, and method of your opt-in consent, and your opt-out requests.

2. How we use information

To provide, maintain, secure, and bill for our services.
To respond to your questions and provide customer support.
To send you service announcements and, where you have agreed, marketing communications by email or text message.
To keep records of your communication preferences, including SMS consent and opt-outs.
To protect against fraud and abuse, and to comply with legal obligations.

3. Text messaging (SMS) and mobile information

If you opt in to our SMS program, we use your mobile number to send you the text messages you agreed to receive, as described in our SMS Terms & Conditions. You can opt out at any time by replying STOP, and get help by replying HELP. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors that support our services, such as customer service or the messaging platform provider that delivers our texts, is permitted only as needed to provide the SMS program. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell or rent your personal information. We share information only:

With service providers that help us run our business (for example, hosting, payment processing, live chat, and messaging providers), who may use it only to perform services for us;
When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Netriplex, our customers, or others; and
In connection with a merger, acquisition, or sale of assets, subject to this policy’s protections.

Section 3 above governs mobile information and SMS consent and overrides this section.

5. Cookies

Our website uses a small number of cookies needed for it to function, including cookies set by our live chat provider. You can block or delete cookies in your browser settings, although some features may not work as a result.

6. Data retention and security

We keep personal information only as long as needed for the purposes described above, to meet legal, accounting, or reporting requirements, or to resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.

7. Your choices and rights

Text messages: reply STOP to any message to opt out.
Email: use the unsubscribe link in any marketing email.
Access, correction, or deletion: contact us using the details below to request a copy of, correction to, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable law, and we will honor such requests as required.

8. Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Third-party links

Our website may link to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will be revised.

11. Contact us

Netriplex LLC
P.O. Box 2288
Skyland, NC 28776-2288
United States
Phone: +1 800.619.8801
Email: sales@netriplex.com