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Netriplex provides unbeatable, award winning technical support for our complete line of Email Management, Data Management and eBusiness hosting solutions. If you are having difficulties with one of our products or services, here are two convenient ways to obtain immediate help. Before you contact us, however, we strongly encourage you to see if your problem is answered in our Knowledge Base.

Current Network / Systems Status

Before creating a support ticket or calling in to our support center, please check this status board. It is always up-to-date and will give you information about any problem that we may already be aware of. It will also provide you with information on planned maintenance and outages.

As of 7/24/2008 1:09:02 AM EST there are no known issues.

Knowledge Base

The quickest way to find a solution to your problem is to check our knowledge base. We update it on a regular basis when any support inquiry is submitted to our technical team more than once. GO >>

Create a Support Ticket

When you are unable to find the answer you need in our knowledge base, you may create a support ticket for a prompt, detailed response to your question. Support representatives are available 24/7 and will respond to your inquiry quickly based on the priority level you select. GO >>

Priority Level

Response Time

Priority 3 - Important

Maximum of 12 hours

Priority 2 - Urgent

Maximum of 4 hours

Priority 1 - Critical

Maximum of 60 minutes




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