Request support by creating a Trouble Ticket regarding the issue. Trouble tickets will send a message to the support team, and much like an email system, they will be able to respond to your ticket with above your request, and any subsequent messages until the issue is resolved will be appended to the top of the ticket.

View, Manage, Remove tickets by selecting the appropriate member from the datagrid to bring up a panel with their details. This will bring up the history panel of communication below a panel to add a new response. Support text will be in a plum color and say "From Support" below the date in the history. Add a new response by filling in the reply box and clicking 'send'.

Click 'create ticket' above the datagrid to open a blank panel. New tickets are given a topic, category, and priority level. Then enter the description of the issue. Click 'send'.

There are a few different status which refer to the state the ticket is in. Newly created tickets are labeled 'New'. 'Open' tickets have been initially responded to by the Support team, and they may have provided some information about the issue. 'Pending' tickets are any subsequent response from the user. 'Waiting' tickets are when support has sent a message and is waiting to move forward until the user has responded. (These should also appear on your welcome page upon login). Completed tickets have been closed out by the user. Closed tickets are tickets that have been closed out by the support team.

Completed and Closed tickets no longer appear in the main datagrid, but are obtainable in the Ticket Archive. To open the ticket Archive, click the toggle switch 'Ticket Archive' above the datagrid. (Alternate clicks will return the user to the Active Tickets by clicking 'open tickets'). Here, simply respond to a closed ticket to re-open it if the problem re-appears.