Netriplex Premium Support

Netriplex’s reputation for taking excellent care of our customers sets us apart from the competition. Our focus is on providing the highest quality service at our facilities and we are proud to offer intelligent, responsive, and professional network technicians, support staff and 24/7/365 premium customer support.

Because we know the importance of customer satisfaction, we created our Premium Support service. This means that every one of our Solutions comes with 24/7/365 telephone or email support. Our Dedicated and Colocation customers also receive 3 hours of premium support.

To put it very simply, call us any time of the day or night. Whatever you need, we'll do it for you or help you in any way we can. Here are just a few examples of what we include:

Dedicated/Colocation Customers:

• Remote Hands & Eyes for work that needs to be done directly from your server console
• Server Reboots/Power Cycles
• System & Service monitoring to ensure uptime and availability
• System Administration (patching, updating etc.)
• Database Administration (backing up etc.)
• Load Balancing Configuration
• Clustering Configuration
• LAN Backup and Offsite Backup
• Data Storage Solutions (SAN, NAS etc.)
• Porting data over from another location
• Network design and implementation
• Switch/Router Implementation
• Bandwidth graph design & configuration

Mission Critical DNS:

• Transfer zones from another server
• Enter or create new zones
• Assist with failover configuration and monitoring
• Assist with updating name servers at your domain registrar